Politique de confidentialité
Privacy Policy
Last updated: April 9, 2026
At NAGAH, we care about more than what you wear. We also care about how your personal information is handled.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
The terms “we”, “us” and “our” refer to LCS EI, operating under the brand NAGAH.
Our store is powered by Shopify, which helps us provide and operate our online services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal information we collect
When we refer to personal information, we mean any information that identifies you or can reasonably be linked to you.
Depending on how you interact with us, we may collect the following types of personal information:
Contact information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Order and payment information
- Payment details
- Billing information
- Transaction records
- Purchase history
- Order confirmations
Account information
- Username
- Password
- Preferences and saved settings
Shopping activity
- Items viewed
- Products added to cart or wishlist
- Purchases, returns, exchanges, or cancellations
Communications
- Messages you send us
- Customer support requests
- Any information you include when contacting us
Technical and usage information
- IP address
- Browser type
- Device information
- Network connection
- How you browse and interact with our website
2. How we collect your information
We may collect personal information:
Directly from you
When you:
- Place an order
- Create an account
- Subscribe to emails
- Contact us
- Enter information on our website
Automatically
Through cookies and similar technologies when you browse or use our website.
From service providers
Such as payment processors, e-commerce infrastructure providers, shipping or fulfillment partners, analytics tools, and customer support tools.
From partners or third parties
Including advertising, analytics, and platform partners where permitted by law.
3. How we use your personal information
We use your information to run NAGAH with care, clarity, and efficiency.
To provide our services
Including to:
- Process and fulfill your orders
- Manage payments
- Arrange shipping
- Handle returns, refunds, or exchanges where applicable
- Manage your account
- Provide customer support
To improve your experience
Including to:
- Remember your preferences
- Personalize your shopping experience
- Improve our website, products, and services
For marketing and communication
Including to:
- Send newsletters, updates, and promotional emails
- Show relevant ads or marketing content
- Share launches, collections, and offers
You can unsubscribe from marketing emails at any time using the link included in those emails.
For security and fraud prevention
Including to:
- Detect suspicious activity
- Secure transactions
- Prevent fraud and abuse
- Protect our website and customers
To comply with legal obligations
Including to:
- Meet legal, tax, accounting, or regulatory requirements
- Respond to lawful requests
- Enforce our terms and policies
4. How we share your personal information
We only share your information when necessary and for legitimate business purposes.
We may disclose your information:
With service providers
Including providers that help us operate our business, such as:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Customer support tools
- Analytics and cloud service providers
With advertising and marketing partners
To help us promote NAGAH and show you relevant content, where permitted by law.
When required for order fulfillment
For example, to ship your order or process your payment.
For legal reasons
If required to comply with applicable law, legal process, or to protect our rights, our business, or others.
In connection with a business change
Such as a merger, restructuring, or transfer of assets.
5. Shopify
Our store is hosted by Shopify.
As part of providing the services, Shopify may collect and process personal information related to your interaction with our website, including for infrastructure, analytics, security, and enhanced platform features.
Information you submit through our store may be shared with Shopify and with certain third parties working with Shopify, including parties located outside your country.
To learn more about how Shopify handles personal information, you can consult Shopify’s consumer privacy information here:
https://privacy.shopify.com/en
6. Cookies and similar technologies
Like most online stores, we use cookies and similar technologies to improve your browsing experience, understand how our website is used, remember your preferences, and support marketing efforts.
These technologies may help us:
- Keep the website functioning properly
- Save your cart or preferences
- Analyze traffic and usage
- Personalize content and advertising
Depending on where you live, you may have the right to manage cookie preferences through your browser or consent tools on the site.
7. Third-party websites and links
Our website may contain links to third-party websites or services.
If you leave our website or interact with third-party features, their own privacy policies and terms will apply. We are not responsible for the privacy or security practices of third-party websites or platforms.
8. Children’s privacy
Our services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. Data security and retention
We take reasonable measures to protect your personal information.
However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
We keep your personal information only for as long as necessary to:
- Provide our services
- Complete transactions
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention periods may vary depending on the type of information and the purpose for which it was collected.
10. Your rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your data
- Request transfer of your data where applicable
- Object to certain processing
- Restrict certain processing
- Withdraw consent where processing is based on consent
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights, please contact us at:
hello@wearenagah.com
We may need to verify your identity before processing your request.
We will not discriminate against you for exercising your privacy rights.
11. Marketing choices
If you no longer wish to receive promotional emails from us, you can unsubscribe at any time by clicking the unsubscribe link in our emails.
Even if you unsubscribe from marketing messages, we may still contact you regarding:
- Your orders
- Your account
- Important service-related updates
12. Complaints
If you have concerns about how we handle your personal information, please contact us first at:
If you are located in the European Economic Area or the UK, you may also have the right to lodge a complaint with your local data protection authority.
13. International transfers
Your personal information may be transferred to, stored in, or processed in countries other than the one in which you live.
When required by law, and where such transfers involve data leaving the European Economic Area or the United Kingdom, we rely on appropriate safeguards, such as standard contractual clauses or other recognized transfer mechanisms.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
When we do, we will update the “Last updated” date at the top of this page and, where required, provide appropriate notice.
Your continued use of our website or services after any update means you accept the revised Privacy Policy.
15. Contact
If you have questions about this Privacy Policy, about how your personal information is handled, or if you would like to exercise your rights, you can contact us at:
LCS EI – NAGAH
Email: hello@wearenagah.com
For the purposes of applicable data protection law, LCS EI is the data controller of your personal information.